Player Protection Team
At Admiral Casino, we believe in providing a fun and secure gambling experience. Our Player Protection Team is here to support you, ensuring your gameplay remains within safe limits while still enjoying the thrill of the game. Whether you need personalized tips or guidance on managing your gambling habits, we are always available to help.
If you have any concerns about your gambling behavior, please reach out to our dedicated Player Protection Team at [email protected] to discuss the support and options available to you.
Take Time To Think
Admiral Casino is committed to promoting responsible gambling through the Take Time To Think initiative. This campaign replaces the previous “When the fun stops, stop” message and highlights the tools and features available to ensure that your gambling stays safe, secure, and within your control.
It’s never too late to Take Time To Think. Learn more about the tools at your disposal to keep gambling fun, without exceeding your personal limits. For further information, visit our dedicated safer gambling page.
Our Commitment to Responsible Gambling
At Admiral Casino, we strive to create an environment where gambling remains a safe and enjoyable form of entertainment. Our team is dedicated to offering a variety of tools to help you manage your gaming and ensure you are always playing within your limits.
We are committed to being transparent and available for discussions about any gambling concerns you may have, whether they are about affordability, playing habits, or anything else. From time to time, you may hear from our Player Protection Team to ensure that we are upholding our promise to keep gambling safe for all players.
If you wish to discuss any issues, don’t hesitate to contact our Player Protection Team at [email protected].
Playing Safely
We encourage responsible gambling through our Safety Centre, where you can track your recent gaming activities. The centre includes a self-assessment tool that compares how much you think you’re playing versus the actual amount spent. It’s an excellent way to stay informed about your gambling habits and ensure you are playing within your comfort limits.
It is essential to gamble within your means and avoid using borrowed money or funds meant for other purposes. Responsible gambling is the key to ensuring that it remains a fun and safe activity.
Set Limits to Protect Your Gambling
Establishing a limit on your gambling is a proven strategy to help reduce the risk of overspending. We offer a range of Net Deposit Limits that can be set on your account. You can choose daily, weekly, or monthly limits based on what you are comfortable with. These limits can easily be adjusted via our Limits page.
Additionally, our Player Protection Team can apply a Net Deposit Safeguard to further ensure that you stay within your limit. This safeguard will be visible on your Limits page, and if you want to change it, you can always reach out to the team at [email protected].
How Net Deposit Limits Work
Net Deposit Limits are determined by subtracting your withdrawals from your total deposits within a given timeframe. Here’s an example of how it works:
- Net Deposit Limit: £500 per month
- Deposits: £300
- Withdrawals: £100
- Net position: £300 (Deposits) – £100 (Withdrawals) = £200 (Used of £500)
This means you would have £300 remaining to deposit within that month. Limits reset at regular intervals:
- Daily: From 00:00:00 to 23:59:59
- Weekly: From Monday to Sunday
- Monthly: From the first to the last day of the month
Reality Checks
Gambling should be fun, but it’s important not to lose track of time. To help with this, Reality Checks are automatically set to remind you every hour of your playing time. You can also adjust these reminders to appear every 30 minutes if you prefer.
If you wish to change your Reality Check settings, you can visit the Reality Check page or request a call from our Player Protection Team.
Time Out
Sometimes, taking a break from gambling is the best way to maintain control. With a Time Out, you can temporarily suspend your account, preventing you from playing or depositing funds. Timeouts can range from 1 day to 30 days, and longer periods can be arranged by speaking directly with the Player Protection Team.
Once a Time Out is active, your account will remain closed for the selected duration, and we won’t be able to reopen it until the time period ends. You can set this up through the Exclusions page or request a call to discuss further options.
Self-Exclusion
If you need a longer break from gambling, Self-Exclusion allows you to block access to your account for six months or more. This option can be set through the Exclusions page or by contacting our Player Protection Team.
You can also register with GAMSTOP, a national self-exclusion scheme that blocks access to multiple gambling providers for up to five years. For additional control, BetBlocker.org offers an app that blocks gambling websites and apps across all your devices.
If You Think You Have a Gambling Problem
If you suspect that your gambling is becoming a problem, it’s important to address it early. We offer a self-assessment tool that helps you identify early signs of problem gambling. You can also find the tool in the Safety Centre, once you are logged in.
Alternatively, you can speak with a member of our Player Protection Team for further assistance.
TalkBanStop
In partnership with GamCare, the TalkBanStop program offers a combination of support and practical tools to help stop gambling and start recovery:
- Talk: Speak with a trained advisor for free and confidential advice.
- Ban: Use Gamban to block access to gambling sites on your devices.
- Stop: Register with GAMSTOP to block access to all UK gambling sites for up to five years.
Further Support
If you share your devices with others, especially minors, it is your responsibility to ensure your accounts are secure. We recommend using software like NetNanny or Cyber Patrol to protect younger users.
If you or someone you know is struggling with gambling, a list of organizations offering support can be found here. You can also learn how to block gambling payments with your bank here.
Our terms prohibit gambling under the influence of alcohol or substances. If gambling is negatively affecting your mental health, please inform us so we can provide the appropriate support.
Conclusion
At Admiral Casino, your safety and well-being are our top priority. We are committed to ensuring that you have all the tools and support you need to enjoy gambling responsibly. If you have any concerns, our Player Protection Team is always available to assist you.